Can’t Log In to ShortMax?<\/h2>\n
The majority of shortmax login trouble comes from signing in with a different method than the one you used originally. Under ShortMax’s terms, you can log in with Facebook, Google or Apple, or with an email address or phone number that has been bound to your ShortMax account. A purchase can seem to vanish since choosing a different button later may land you in a separate and empty account. The safest routine is to pick one sign-in method and use it on every device. Whether a guest mode exists in the app is not confirmed, so you should not count on one to keep your coins or pass protected. Before you assume your coins are gone, check for that simple mix-up with the steps below.<\/p>\n
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- Begin with the sign-in button you chose when you first paid.<\/li>\n
- Try the other methods one at a time and check for your purchases.<\/li>\n
- Enter the email address or phone number linked to the account when using email or phone login.<\/li>\n
- Update the app and restart your phone.<\/li>\n
- Reach out to support with your UID and receipt if none of this helps, as explained below.<\/li>\n<\/ol>\n
The ShortMax Subscription Explained<\/h2>\n
On the US App Store, the primary shortmax subscription goes by Weekly Pass Pro. In September 2026 it is priced at about $19.99 per week, a second tier sits at about $9.99 a week, and one-time purchases run from about $3.49 to $24.99. Because pricing differs by country, platform and promotion, those figures should be treated as a rough reference. Monthly and yearly plans could not be verified, because the US store offers only weekly passes. The terms of service say a subscription renews automatically 24 hours before it expires, at the same price. People get caught out by that timing, because cancelling on the final day might already be too late. Outside the pass, episodes get unlocked with coins; App Store reviewers complain that some require up to 60 coins, with little pricing information in advance. Rather than assuming every episode costs the same, confirm the price on the unlock screen each time.<\/p>\n
Billed After the Trial?<\/h2>\n
Across this category, one common complaint is an unexpected charge after what felt like a free period. ShortMax’s own replies on Google Play concede that users were confused by its «free trial» and «24 hours free» wording. What happens in practice is that a weekly pass activated through an offer continues to renew until you cancel it. Removing the app does not stop billing, a point both Apple and Google make in their help pages. Your first job is to establish who actually charged you, because that decides where you cancel and where you ask for money back. Save the evidence first, since a clear timeline makes every later step faster.<\/p>\n
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- Check your inbox for an Apple or Google Play receipt.<\/li>\n
- If you find one, cancel and ask for refunds through that store.<\/li>\n
- If you find none, capture the merchant name on your card statement.<\/li>\n
- Cancel the renewal at once using the steps below.<\/li>\n
- After that, use the matching route to request a refund.<\/li>\n<\/ol>\n
How to Cancel a ShortMax Subscription on iPhone<\/h2>\n
The option to cancel lives in your iPhone settings if you subscribed through the App Store, since Apple handles the billing. Apple’s settings are the most dependable place to stop an App Store renewal, even though ShortMax’s terms also mention an «About Subscription» option inside the app. Removing the app from your home screen cancels nothing, and Apple says so in plain terms. The pass renews 24 hours before it expires, so try to cancel at least a day before the renewal date. To have proof of the date, screenshot the confirmation screen. The process takes under a minute.<\/p>\n
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- Tap your name at the top once you open Settings.<\/li>\n
- Tap Subscriptions.<\/li>\n
- Choose ShortMax from the list.<\/li>\n
- Hit Cancel and confirm.<\/li>\n
- If you cannot see ShortMax, you might have paid under another Apple ID or on Android.<\/li>\n<\/ol>\n
Stopping ShortMax on Android<\/h2>\n
On Android, a pass bought through Google Play is managed from the Play Store rather than from ShortMax itself. Removing an app does not cancel its subscription, and Google’s help page is clear on that point. Google Play is where store-billed renewals are reliably switched off, although the in-app «About Subscription» option named in ShortMax’s terms is another route. The subscription might not show up in the list unless you are signed in to the same Google account that paid, so check this first. Support becomes your route if you paid anywhere other than Google Play, because such a payment will not show there. Take a screenshot once it shows as cancelled, and file it with your receipt.<\/p>\n
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- Open the Google Play Store.<\/li>\n
- Locate Subscriptions in your account menu.<\/li>\n
- Tap ShortMax.<\/li>\n
- Tap Cancel and follow the prompts.<\/li>\n<\/ol>\n
Refunds: What the ShortMax Terms Say<\/h2>\n
On refunds, ShortMax’s terms take a strict line. The company says that refunds are «not entertained unless the paid product\/service is unusable for the reason of ShortMax». Read literally, that leaves little room for a refund just because you forgot to cancel. Store purchases, however, also fall under Apple’s and Google’s own refund processes, which run separately from the app’s terms. Apple’s Report a Problem page is where you can request a refund for an iPhone purchase, and Apple usually responds within 24 to 48 hours. According to Google, on Android you might be able to receive a refund directly from Google Play within 48 hours of purchase. After that window, Google sends you to the developer, so you will need to write to ShortMax customer service. Explain what happened briefly and attach your receipt, since a refund is not guaranteed.<\/p>\n
Getting in Touch With ShortMax Customer Service<\/h2>\n
Email is the main way for ShortMax customer service. ShortMax’s terms of service, published on the official ShortMax website, give the service email to write to. Be wary of addresses posted on question-and-answer sites, since at least one circulating address uses a misspelled domain and could not be verified. The UID, the account ID that lets staff find you, is what the developer asks users to include in replies to Google Play reviews. The subject line «Cancel Subscription — Urgent» is suggested in the same replies for cancellation problems. You can follow the Apple or Google refund route at the same time if the charge came through a store and replies are slow. To save time, add the items below.<\/p>\n
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- Your UID plus the sign-in method you use.<\/li>\n
- The date, amount and store of the charge, with a receipt screenshot.<\/li>\n
- Whether you have already cancelled, with a screenshot of that screen.<\/li>\n
- One clear request: cancel, refund, restore your coins or fix a login.<\/li>\n<\/ol>\n
Which Place Handles Each ShortMax Task<\/h2>\n
Fixing a problem in the wrong place accounts for much of the frustration. The stores take care of the money for store purchases, while the app handles your account, coins and viewing. Whatever the app and the stores cannot settle on their own falls to email support. The following table serves as a quick map to use before you start tapping through menus. The table reflects the terms and store help pages as of September 2026, and menus can change with updates. Cancel first, ask questions second when in doubt.<\/p>\n
\n\n
\n \nTask<\/th>\n Where to do it<\/th>\n What to know<\/th>\n<\/tr>\n<\/thead>\n \n Log in or change accounts<\/td>\n Inside the ShortMax app<\/td>\n Facebook, Google, Apple, or bound email or phone<\/td>\n<\/tr>\n \n Review or cancel in the app<\/td>\n ShortMax app<\/td>\n «About Subscription», per the terms<\/td>\n<\/tr>\n \n Cancel a pass bought on iPhone<\/td>\n The App Store<\/td>\n Settings, your name, Subscriptions<\/td>\n<\/tr>\n \n Cancel a pass bought on Android<\/td>\n Google Play<\/td>\n Subscriptions, in your account menu<\/td>\n<\/tr>\n \n Refund an App Store charge<\/td>\n The App Store<\/td>\n Report a Problem; a reply in 24 to 48 hours<\/td>\n<\/tr>\n \n Refund a Google Play charge<\/td>\n Google Play, followed by email<\/td>\n Possible within 48 hours; later on, contact the developer<\/td>\n<\/tr>\n \n Missing coins, lockouts, billing disputes<\/td>\n By email<\/td>\n Service email from the terms, plus your UID<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"Before You Start Troubleshooting: What ShortMax Actually Is Knowing who runs ShortMax, a vertical short-drama streaming app, makes account problems easier. SHORTTV LIMITED, a company registered in Hong Kong, is the seller on the App Store, and the same legal entity appears on Google Play under the developer name SHORTMAX […]","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[17],"tags":[19,20,18],"class_list":["post-2318","post","type-post","status-publish","format-standard","hentry","category-drama","tag-free-episodes","tag-romance-series","tag-watch-reelshort"],"_links":{"self":[{"href":"https:\/\/akgunhotel.com\/ru\/wp-json\/wp\/v2\/posts\/2318","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/akgunhotel.com\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/akgunhotel.com\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/akgunhotel.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/akgunhotel.com\/ru\/wp-json\/wp\/v2\/comments?post=2318"}],"version-history":[{"count":0,"href":"https:\/\/akgunhotel.com\/ru\/wp-json\/wp\/v2\/posts\/2318\/revisions"}],"wp:attachment":[{"href":"https:\/\/akgunhotel.com\/ru\/wp-json\/wp\/v2\/media?parent=2318"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/akgunhotel.com\/ru\/wp-json\/wp\/v2\/categories?post=2318"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/akgunhotel.com\/ru\/wp-json\/wp\/v2\/tags?post=2318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}